Help Center & Policies
Find instant answers to frequently asked questions, or review our official refund clauses, privacy guidelines, and terms of service.
All digital gift cards and prepaid game top-ups listed as "Instant Delivery" are fulfilled automatically in 30 seconds to a few minutes once our verification system confirms the transaction. In rare complex order cases, delivery may take up to 24 hours. You can track every order in real-time from our Order Tracking page.
ZENOV Games is a verified digital reseller of authentic digital products obtained directly from authorized publishers and distributors. We never ask for your private passwords, and all transactions and code deliveries are 100% encrypted and private.
We accept bKash, Nagad, Rocket, Local Bank Transfer, and Crypto/USDT (TRC20). You can also pay instantly using your ZENOV Wallet balance for 0-second checkout.
If the order is still in "Processing" status, contact our 24/7 WhatsApp or email support immediately with your Order Number and correct details. However, if the order is already delivered to the ID provided, it cannot be recalled or refunded.
Digital codes that have already been generated or delivered cannot be refunded due to their nature. However, if we fail to deliver your ordered item within our guaranteed timeline, we will issue an immediate 100% full refund to your original payment method or ZENOV Wallet.
Every time you deposit or spend using your ZENOV Wallet, you accumulate VIP XP points. Higher VIP tiers (Gold, Platinum, Cyber Elite) earn up to 5% instant cashback on every single purchase.